FAQ

Factory Reconditioned Information

What are 'Factory-Reconditioned' products?
Customers return products for many reasons: a customer may change his or her mind, not like the product, or have difficulty operating it. Whether it is returned a month later or only the very next day, such an item must be identified as "reconditioned" or "refurbished" to be resold.

Open Box: As the name implies, this refers to a product that someone bought but merely "opened the box," and does not show any signs of wear and tear; or

Customer Returns: This refers to products that the customer opened and may have briefly used, and as a result, the product may show a small amount of wear and tear.

How are products reconditioned?
Every product targeted for reconditioning must pass a thorough examination. After repairing any defect and sanitizing when necessary, the product is repackaged either by the original manufacturer or a reputable professional outside firm may perform the reconditioning, returning the products to like-new or almost new condition.

How do I identify 'Factory-Reconditioned' products?
We note these products on our site with an icon and the words "Factory-Reconditioned. Click here to learn more." You will see this icon on the product description whenever a factory-reconditioned product is offered. When you see the "Factory-Reconditioned" icon, you know you're in for a great deal on a fantastic product!

Refurbished or Factory-Serviced, what's the difference?
You've looked around and perhaps seen the terms "Refurbished" or "Factory-serviced". Various retailers use slightly different terminology. However, any item listed on our site as "Refurbished" or "Factory-serviced" meets the same factory-reconditioned standards listed above.

Will "Factory-Reconditioned" products come in different packaging?
By law, product packaging must state if an item is factory-reconditioned. Packaging and terminology differs slightly with each retailer. Some items will arrive in a regular retail box with a sticker indicating that it's reconditioned, refurbished, or factory serviced. Some items come repackaged in a plain brown or white box. Enclosed manuals may refer to accessories (camera cases, straps, for example.) that are not included with the reconditioned product. Be sure read over the product information page for a list of included accessories.

What makes a "Factory-Reconditioned" item such an excellent purchase?
Factory-reconditioned products maintain high quality standards. Each item is checked at least twice for proper working condition and quality. In fact, reconditioned goods have a very low (2-percent) cost of return.

The price you pay for a reconditioned item is much lower than at retail.